Social Media Account Manager

• Position: Social Media Account Manager
• Job Type: Full-time
• Location: 100% Remote
• Compensation: $45-60k Annually
  

This is a high-ownership for someone who thrives in a structured, deadline-driven agency environment. You will manage multiple client accounts while also contributing directly to content execution and reporting. Success in this role comes from strong organization, proactive communication, and comfort operating inside defined processes.

This is a fully remote position at a woman owned and operated company.

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Why This Role Matters: Your strategic insights and relationship expertise directly fuel our clients' ROI and long-term success, making you an integral part of our mission to build recognizable brands and drive measurable results.

A Day in the Life

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Most weeks follow a predictable rhythm using Standard Work, designed to help you stay organized and successful managing multiple client accounts.

On a typical day you will:

• Start by reviewing ClickUp priorities and planning your execution blocks
• Respond to client emails and provide clear updates or recommendations
• Lead or prepare for monthly client meetings focused on performance and next actions
• Build or refine content calendars aligned to client goals
• Edit videos, write captions, and coordinate creative assets with Community Coordinators
• Review engagement and conversion metrics to identify opportunities
• Generate and send Weekly Analytics Reports to clients and flag risks early
• Collaborate with Community Coordinators to maintain execution quality

This role balances ;strategic thinking with hands-on delivery. ;Success comes from strong organization, proactive communication, and comfort working inside defined systems.

Client Management and Strategy

• Serve as the primary point of contact for client accounts, ensuring prompt response to client inquiries within 24 business hours.
• Conduct client meetings to comprehend their objectives and align strategies with their overarching goals.
• Develop and execute strategic plans tailored to each client's objectives.
• Analyze each client's platform to adjust strategies according to their specific needs.
• Schedule and prepare for all client meetings, understanding meeting objectives beforehand.
• Manage project workload and deadlines accordingly.

Client Content Development

• Create content calendars for each client platform.
• Generate engaging content aligned with client objectives.
• Source necessary content, including multimedia assets, for clients.
• Write captions in the brand voice for client posts.
• Schedule content distribution across various platforms.
• Compile weekly, monthly, and quarterly reports capturing client content analytics.

Team Collaboration

• Attend team meetings and check-ins regularly, actively participating and contributing insights.
• Participate in team photoshoots to be used for company-branded content.
• Collaborate closely with Community Coordinators to ensure client goals are met and engagement efforts are effective for their clients.
• Actively participate in brainstorming sessions and strategy meetings to contribute ideas for client campaigns and initiatives.
• Offer support to colleagues by sharing best practices, resources, and insights gained from client interactions.
• Foster a collaborative and supportive team environment by actively engaging in team-building activities and initiatives.
• Assist in training and mentoring new team members as assigned, sharing knowledge and expertise to help them integrate smoothly into their roles.
• Act as a liaison between the client and internal teams, conveying client feedback, requests, and requirements effectively to ensure alignment and successful project outcomes.
• Proactively identify opportunities for process improvement and efficiency within the team, contributing to the overall success of client projects.
  

• 3+ years proven experience in account management, preferably in a media agency or enterprise setting.
• Skilled communicator with proven experience developing and managing strong client relationships
• Collaborative growth mindset, excited to directly contribute ideas and insights to company success
• Proficiency across all social media platforms (Instagram, Facebook, LinkedIn, TikTok, Pinterest, etc)
• Strategic thinker with the ability to anticipate client needs and industry trends.
• Problem-solving mindset with the ability to provide actionable solutions.
• Detail-oriented with a focus on quality control and consistency.
• Value growth & continuous development in all that you do.

Systems and Software:

• Slack
• Google Workspace
• ClickUp
• Toggl
• Gusto
• Later
• Tailwind
• Canva
  

PAY & BENEFITS

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Ninety Five Media offers comprehensive benefit packages that provide economic benefits to employees. Ninety Five Media encourages a lifestyle that allows employees to thrive in the workplace and in their daily lives through healthy living and remote work.

• Salary Range $45,000 - $60,000
• Benefits and Perks
• Remote Work, With a “Work From Anywhere” Culture
• $500 Annual Professional Development Stipend
• $500 Yearly Tech Stipend Disbursed
• $100 Monthly Health Insurance Stipend
• Paid Time Off: 5 vacation days, 5 sick days, 13 Federal/Company Holidays, 2 Annual Retreat Days
• Company Paid Annual Team Retreat ($1500 value)