Customer Service & Engagement Specialist - Remote

• Position: Customer Service & Engagement Specialist - Remote
• Job Type: Full-time
• Location: 100% Remote
• Compensation: $ 50k - 100k

The role is ideal for someone who believes in our mission that there should be a better way to help your parents as they get into their 70s/80s. We are seeking an individual to help increase engagement through talking with our customers, bring on new customers by explaining how we can help them, and a handful of other tasks and initiatives as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.

Help Your Parents is a startup that was founded and funded by Aspatore Ventures. We’ve developed an online plan that makes all the things we inevitably have to face as our parents get older so much easier, plus we offer personal 1:1 services to help research and provide guidance for individual situations. The primary role is to help develop revenue paths, testing scripts with customers, getting feedback from advisors, and closing sales with prospective clients. You will also be responsible for customer experience and conducting individual focus groups. The role reports into the Chief Growth Officer for Aspatore Ventures, who will provide daily guidance and feedback as you test your revenue paths.

Position is remote, looking for someone to start immediately.

About Aspatore Ventures
Aspatore Ventures, founded in 1999, has launched numerous B2C and B2B brands over the last 25 years. All businesses are developed in-house, self-funded, and run internally, with numerous exits over the years to Fortune 500 companies. For more information, visit www.Aspatore.com. For more information on Help Your Parents, please visit www.HelpYourParents.com.

You need to be comfortable working on your own, doing back-to-back calls with people for feedback, constantly prospecting for clients, and being very driven to generate revenue as the overwhelming goal that matters at this stage of the startup. As revenue goals are met, additional resources will be granted to grow the team and begin scaling, along with equity incentives and other bonus opportunities.

This is a unique opportunity to get in on the ground floor of an exciting brand with an important mission, all with the financial stability and experience of a parent company who has been doing this for 25 years.

Essential Duties & Qualifications: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Must sound polished on the phone and be comfortable talking to individuals about their aging parents, and be excited by being on as many calls a day at this stage of the business until we have a script that works and you begin building a team.‍

• Positive energy and outlook, every day is a new opportunity to do more outreach, have conversations and get new clients
• Must be comfortable with revenue goals and understand this is the only true marker for this stage that counts
• Excellent organizational and time management skills, since 20% of time must be on the other aspects of delivering the service and overseeing that side of the business
• Must enjoy problem-solving and multi-tasking, be a self starter and be efficient working remotely
• Must be energetic and positive - hitting dead-ends doesn’t disappoint you, you simply try another way
• The passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company
  

What We Offer:

We are a talented group of people who are dedicated, hardworking and passionate about launching new companies. Our culture is friendly, supportive and collaborative. We invest in the well-being of our employees and their families through our comprehensive benefits program. The position is hired through Aspatore Ventures and their benefits program:

• Base Pay Range: $60,000 - $100,000 annual salary, $10,000 bonus at 6-months for revenue goals achieved, future equity
• The upside of a startup WITH a base salary that is not tied to external funding (we fund all our own ventures)
• Remote workforce with a small office culture and passionate team members
• Work-from-home reimbursement
• Vacation Leave
• Paid Sick Leave
• Paid Holidays
• Medical, Dental & Vision coverage
• Health Savings and Flexible Savings Accounts
• Basic Life Insurance
• Voluntary Life Insurance
• Dependent Life Insurance
• Short and Long-term Disability
• 401k Plan and Employer Match
• Commuter Benefit Plan
• Pet Adoption Reimbursement
• Pet Insurance
• Travel Assistance, Healthy Rewards, Life Assistance Program
• Please note that the compensation information that follows is a good faith and reasonable estimate of the range of possible compensation at the time of the posting. The range may depend on circumstances including employee qualifications, finances and other operational considerations.
• Principals ONLY. Recruiters, please don’t contact this job poster. DO NOT contact us with unsolicited services or offers
• Aspatore is an Equal Opportunity Employer and complies with ADA regulations as applicable.